Frequently asked questions (FAQ)

1. If there are items in my order that will take time to order, is it possible to have only the items that are in stock shipped first?

We also accept split shipments. However, please note that shipping and cash-on-delivery fees are calculated for each shipment.

2. Can you order additional items and have them included?

It is possible to combine items before shipping is arranged. If it is a weekday, please contact us by noon on the shipping day.

3. Can I order items that are not listed online?

If so, please feel free to contact us. In addition, we will need to identify the product, so please provide information such as the manufacturer's name, product name, product number, and the magazine or catalog in which it was published.

4. How long will it take to receive my order?

If all products are in stock
  • Items ordered by noon will generally be shipped the same day.
  • Please note that depending on the payment method such as bank transfer, it may take some time for confirmation.
If you have backordered items
  • It may take about 2 to 3 days for domestic shipments, and about 1 month for overseas shipments.
  • If it takes longer, we will notify you via confirmation email.
Estimated delivery days by region
  • Next day delivery: Chubu, Kanto, Kansai, Hokushinetsu, Chugoku, Shikoku
  • 1-3 days: Tohoku, Kyushu
  • 2-4 days: Hokkaido, Okinawa
*Please contact us for some areas such as remote islands.
* Please note that delivery may not be possible on the scheduled date due to weather, traffic congestion, or other transportation conditions. Therefore, please place your order with plenty of time to spare.

5. Can you package it as a gift?

We are very sorry, but please note that our store does not offer gift wrapping.

6. Can I return or exchange the product?

We accept returns and exchanges, except in special cases such as genuine parts, made-to-order products, and non-returnable items.

However, please note that we cannot accept returns or exchanges in the following cases:
  • (1) After using or installing the product.
  • (2) If the package, box, product tag, instruction manual, etc. is lost or damaged, causing a problem in reselling the product as new.
  • (3) If one week has passed since the return/exchange deadline, etc.
*Please note that in the case of returns or exchanges due to the customer's convenience, shipping costs will be borne by the customer.
*Please see the shopping guide for details.

7. Is it possible to ship overseas?

We also accept overseas shipping, so please feel free to contact us.