Company Profile

Description based on Specified Commercial Transactions Law

distributor

Tokai Kizai Co., Ltd.
https://www.tokaikizai.com/
Person in charge: Yuji Ito

About us

〒510-0018
2-3-26 Shirasuka, Yokkaichi City, Mie Prefecture
Phone: 059-365-7799
Email: info@jsptokai.com
HP: https://www.jsptokai.com

About consumption tax

All prices in our store are displayed excluding consumption tax. Thank you for your understanding.

Shipping time/Payment method

Although we aim to deliver immediately, it may take 4 to 5 days depending on shipping status, inventory confirmation, etc. If due to circumstances it will take longer to deliver, we will contact you in advance.
  • Bank transfer (prepayment)
  • cash on delivery
  • Credit card payment

About returns and exchanges

We take great care to ensure the quality and shipping of our products, but please be sure to check the products you receive.
In the unlikely event that the product is damaged, defective, or different from the product you ordered, please contact us by phone as soon as possible.

Return/exchange dial 059-365-7799 (Weekdays 10:00-18:00)
Please note that we cannot accept returns or exchanges for products that have passed one week after receiving the product.

Products that cannot be exchanged or returned
1. Used products and products that cannot be resold.
2. Products made to order/special orders, etc.
3. Genuine parts and supplies
4. Specially priced "No returns or exchanges" items.

In the case of exchange or return due to the customer's convenience, shipping charges will be borne by the customer.
If the item is returned due to our company's circumstances (wrong delivery/defective item), please send it back by cash on delivery or return shipping (arranged by our company).
* In either case, please be sure to contact us in advance and return the item after completing the registration process.

If you wish to return the item, please be sure to write down the reception code (an 8-digit number or other number issued at the time of reception) and enclose it with the product.
In addition, if the product's accessories (special box, tag, warranty card, instruction manual, etc.) are missing or damaged, we cannot accept returns or exchanges, so please send them along with the product.

Please note that exchanged items will be shipped after the item is received.

Return deadline: Please contact us by phone or email within one week after receiving the product.
Please note that we may not be able to accept returns after the deadline.

Return/Exchange Shipping Fees: If the product is damaged, the wrong size, or any other defect occurs due to our error, we will pay the shipping fee.